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Parental Controls

Learn how to talk to your kids about safe online behavior and keeping their digital reputation positive. Your active involvement and access to smart resources - including parental controls - can help foster a healthy digital relationship with your children.

Norton™ Family

Features that Protect Your Family

Kids spend an average of 40 hours a month online. It's important for you to know how your kids are spending their time online, so you can provide the same level of parenting as in other areas of their lives. Norton Family gives you insight into where your kids go and what they do online. Keep them safe and teach them good Internet habits:

  • You will be able to see your kids' online activites at a glance. Easy-to-read activity reports give you the inside scoop on what your kids do online.
  • You can check in anytime, anywhere. Whether you're at work, out of town, or simply away from home, you can log into Norton Family and see what your kids are up to online, in real-time.

Norton Family helps you take control of the Internet

By default, Norton Family prevents your children from visiting inappropriate Web sites. Norton Family blocks all the websites that belong to the blocked category. If you want to block a website that does not belong to a category, you can add it to the blocked list. You can also block multiple websites.

When you add a website to the specific websites to block, Norton Family creates a blacklisted group of websites. When the child attempts to access any of the websites that belong to the blacklisted group, Norton Family blocks access to the website and notifies you.

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What is cyberbullying?

According to the US Computer Emergency Readiness Team (US-CERT), cyberbullying is about using technology to harass or bully someone else. You might think bullying has to be physical intimidation or harassment by postal mail or phone. But some people use computers, cell phones, and PDAs to abuse others through email, instant messaging, web pages, and digital photos.

Cyberbullying can take on many forms. Often, cyberbullies will adopt more than one tactic to harass a child.

Some real life examples are:

  • A website which places votes for the ugliest, fattest, or most unpopular child.
  • Hacking into a child's account or computer, stealing personal information, and posting it online.
  • A hateful message or death threat sent over email or on a social networking site.
  • The unsolicited distribution of thousands of text messages to a child's cell phone to run up the monthly wireless bill.
  • Peer pressuring friends to reveal personal passwords.

Why you should be concerned:

Cyberbullying can have serious long-term effects for the person being picked on as well as the person doing the harassment. It's important to teach children that the Internet is not anonymous, and everything posted online leaves a permanent digital footprint, traceable by law enforcement, educational institutions and future employers.

According to the National Crime Prevention Council, 43% of teens were victims of cyberbullying in 2010. But only 11% of teens reported the incidents to their parents.

How Comcast can help with cyberbullying:

Comcast offers the latest technology and education to help parents prevent and respond to cyberbullying:

  • Keep the computer in a public place and supervise your child's activity.
  • Instruct your child to avoid posting personal information online. Print out Comcast's Top 10 Security Tips checklist and keep it handy for quick reference.
  • Inquire about and try to visit your child's online communities and discuss the values demonstrated by those who participate.
  • Educate your children on cyberbullying and teach them to back away if they are targeted and to save the evidence (e.g., emails, web logs, etc.). This may help law enforcement or Comcast with investigating the matter.
  • If your child is in danger, report the issue to law enforcement right away. Learn how to report online safety issues.

Further resources

For further information and valuable resources from our partners, please visit our parental controls website.

Parental Controls for TV and mobile

Xfinity TV offers online Parental Controls you can set up and customize in order to restrict what your children can watch online with the Xfinity TV Go website, TV Everywhere, and on mobile devices with the Xfinity TV Go app.

For the Xfinity TV Go app, follow the instructions below to create a PIN, or login to the app to set up your Parental Controls and your PIN directly in the app by going to Settings and selecting Parental Controls.

Set up Xfinity TV Online parental controls

  1. Sign in to My Account as the primary user.
  2. Click Users & Preferences.
  3. In your user tab, click Xfinity TV Online Parental Controls.
  4. Click the Set PIN button under "PIN Management".
  5. Set and confirm your Parental Controls PIN and click Save.
  6. Click OK on the Confirmation screen.

You may need to read the COPPA Opt-In Information and select if any of your secondary users are under 13. If you wish to, you can click the skip this form link and you will be taken directly to set up parental controls. If you have secondary users who are under 13, read through the information and click "Continue to Form." Select which secondary users are under 13, enter your Digital Signature and check the box that you agree on the information stated. When you're done, click submit.

These settings apply only to programming on the Xfinity TV Go website, TV Everywhere and Xfinity TV Go app, and are separate from general Internet security, your TV and set-top box settings. Learn more about parental controls for your TV by visiting "Manage Parental Controls" on your cable set-top box.

For more information

Your Parental Control PIN

You need your Parental Control PIN to edit or turn off the Xfinity TV Go website, TV Everywhere and Xfinity TV Go app restrictions. If you forget the one you set up in Step 4 of "Set up Xfinity TV Online Parental Controls," you can have it emailed to you.

Retrieve your Parental Control PIN

  1. Sign into My Account as the primary user.
  2. Click "Users & Preferences."
  3. In your user tab, click "Xfinity TV Online Parental Controls."
  4. You will be asked to enter your password. Click "I forgot my PIN."
  5. A window will appear to confirm that your Parental Control PIN will be emailed to the primary user's email address.

For more information