There is a number of specific anti-malware tools that might be effective in removing specific infections. We suggest that you run the following tools until you receive confirmation that your system is no longer infected:
Following successful removal of the infection, please consider changing all of your passwords, since they may have been compromised.
In addition to having access to your favorite content, shows, movies and email from one convenient location, the Xfinity toolbar features anti-phishing functionality for safe web searching. It also includes the Constant Guard Anti-Malware scanner, which automatically scans your files and folders or can be scheduled at your convenience. This scanner provides an additional layer of protection to the Norton product suite and is free to Xfinity Internet customers. Click here to download now.
Outdated Java and Adobe Flash versions are particularly vulnerable to virus infections.
Also, make sure your computer has the latest version of Operating System (OS). If you haven't updated your computer in a while, please do so now:
When your computer has been compromised, your identity may also be at risk. Identity Guard detects whether your credit cards, bank account numbers, or Social Security number are at risk for identity theft. It monitors your personal information and helps you detect any fraudulent activity. Click here to get free basic- or paid premium identity theft protection.
Constant Guard will email a service notice to your Comcast email address and send an in-browser notification if we believe one or more of your devices may be infected, so you can take immediate action.
We identify infected devices in several ways:
Additional bot information can be found on our Threats and Prevention page.