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Bot Detection and Removal

Detection, notification, and prevention against malicious software. Have you noticed any suspicious email account activity, unusual error messages, or unfamiliar browsers? Your computer may be infected by a "bot," malicious software that secretly uses your computer to send spam, host phishing sites, and steal your personal information.

Run bot detection check

Price: Included with your Xfinity Internet subscription.

How to remove malicious software and protect your computer

Run an online anti-malware tool

These tools are more effective against specific malware infections. We suggest running these tools until you receive confirmation that your system is no longer infected:

Following successful removal of the infection, please consider changing all of your passwords, since they may have been compromised.

Download free Norton software

As with other software, ensure that your security software is also up-to-date. If you haven't downloaded the top-rated Norton Security Suite, which is free to Xfinity Internet customers, click here to download now. Mac users click here.

Install the Xfinity Toolbar for additional protection

In addition to having access to your favorite content, shows, movies and email from one convenient location, the Xfinity toolbar features anti-phishing functionality for safe web searching. It also includes the Constant Guard Anti-Malware scanner, which automatically scans your files and folders or can be scheduled at your convenience. This scanner provides an additional layer of protection to the Norton product suite and is free to Xfinity Internet customers. Click here to download now.

Update your software, browsers, and operating system

Outdated Java and Adobe Flash versions are particularly vulnerable to virus infections.

Also, make sure your computer has the latest version of Operating System (OS). If you haven't updated your computer in a while, please do so now:

Enroll in Identity Guard to proactively help protect your identity

When your computer has been compromised, your identity may also be at risk. Identity Guard detects whether your credit cards, bank account numbers, or Social Security number are at risk for identity theft. It monitors your personal information and helps you detect any fraudulent activity. Click here to get free basic- or paid premium identity theft protection.

Features & Benefits

Enjoy Proactive Bot Notification

Constant Guard will email a service notice to your Comcast email address and send an in-browser notification if we believe one or more of your devices may be infected, so you can take immediate action.

It includes:

How Our Proactive Bot Notification Works

We identify infected devices in several ways:

  • Our bot identification tools constantly monitor malicious behavior.
  • If we suspect your computer has been infected, we send you a proactive Bot Notification via email and an in-browser pop-up.
  • You'll be directed to easy-to-follow instructions which will guide you through removing your existing bot(s) and assist you with preventing future attacks.

Additional bot information can be found on our Threats and Prevention page.