If you feel like you or someone you know has been the victim of an online security issue, here's how to let the right people know.
Child pornography is illegal, and any use of XFINITY Internet or the Comcast.net website in connection with this material violates the Acceptable Use Policy and Terms of Service. If you believe you have encountered photographs, videos, or other content online that contains child pornography, please report this to Comcast by taking the following steps:
Comcast will process the request and work with law enforcement authorities as appropriate.
If you feel that a child is in physical danger while online they should be instructed to tell a trusted adult first and then to report the issue to the National Center for Missing & Exploited Children at: http://www.cybertipline.com/
If you feel you are in immediate danger, contact your local law enforcement immediately and report the incident to ensure your physical safety.
If you believe that Comcast can assist in your Harassment Investigation, Copy and paste any evidence into an email Send the email to email@example.com including the words "Harassment Investigation" in the subject line.
While Comcast Customer Security Assurance may be able to assist, you will be required to contact your local law enforcement agency if you are interested in pursuing legal action, including the identification of a Comcast customer.
Please take the following steps to help us investigate the phishing email you received:
We have easy-to-use tools to help you avoid phishing attacks. We encourage you to download the Xfinity toolbar which contains anti-phishing technology that will help you avoid phishing attacks.
To ensure the Comcast Security Assurance team has the right information to process, please do the following:
By sending this information, you help us refine our spam filters for the Comcast email system. This helps to prevent spam in the future.
If email is unable to be delivered to a Comcast.net email address, it's possible the sender's email provider is blocked as an anti-spam precaution for Comcast customers. The error message the sender receives contains a URL. This URL links to an FAQ with valuable information regarding the issue and steps necessary to request removal.
Email administrators can submit the blocked IP address to the Comcast Security Assurance department to determine if the IP address is eligible for removal by completing the Blocked Provider Request Form. Requests submitted through this form are reviewed on a 24 X 7 basis
When reporting spam, it is critical that you include the email headers of the spam message.
Please do not forward the spam message: this will remove the email headers.
Once you have copied the full message headers from the spam message, paste the header into an email and send it to firstname.lastname@example.org.
Firewall logs should be sent to the Internet Service Provider who controls the network associated with the IP address attempting to connect to your computer.
Send the firewall logs to the abuse email box of the Internet Service Provider responsible for the IP address.
If you need help determining the Internet Service Provider responsible for the IP address in question, visit www.arin.net. Entering the IP address will return the information of the responsible party.